Complaints
Complaints procedure
If something has gone wrong, tell me. This is how I deal with it, and where you can go if I do not put it right.
How to complain
Email [email protected] with your name, the property or report concerned, what went wrong and what you would like me to do. I handle every complaint personally.
What happens next
- I acknowledge your complaint in writing within 3 working days.
- I investigate and send you a final written response within 15 working days of receiving it.
- If I need longer, I will tell you why and when you can expect my response.
If you are still unhappy
If the complaint is not resolved within 8 weeks, or you are not satisfied with my final response, you can refer it free of charge to The Property Redress Scheme (www.theprs.co.uk). My membership number is PRS056017.
Last updated 31 October 2026. Escave Group is the trading name of Escave Property Deals Ltd | Company No. 14710973 | Registered in England and Wales | Registered office: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ | Member of Property Redress Scheme PRS056017 | ICO Registered ZB525674 | HMRC AML Supervision Application Pending | Professionally Indemnified